Technical Writing

Web-based documentation

We can help you to create a solution that supports 'single-sourcing' and enables you to dynamically build various types of documentation from content that is stored once and used many times. We produce web based help systems and knowledgebases to deliver specific, relevant information to users of your applications and business systems any time they need it. Depending on the chosen format, we can incorporate the full range of features including:

> context-sensitivity

> pop-ups, links and animated text

> searchability

> image maps.

Business Process Improvement

We use a proven methodology to map your business processes, identifying process improvement and developing workable solutions. An effective process map should not only show what how a process works, it should become a tool to assist in bridging gaps and enhancing communication.

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Training

Our most regularly requested courses:

Software Application:

> Macromedia RoboHelp X5 HTML

> Macromedia Captivate (RoboDemo)

> Macromedia Dreamweaver

Customer Service and Communication:

> Conflict & Resolution

> Managing Change effectively

> Effective Feedback

> Goal Setting

> Presentation Skills

> Interviewing

> Train the Trainer

Introduction to Project Work:

> 8 specifically designed courses to provide your team with the skills requried to make the  transition from business as usual to project work 

Team Building:

> Fully Tailored team building experience

Contact us for more information regarding courses offered.

Tailored Training

We are experienced with the co-ordination of training for large systems implementations and logistics planning. Our skilled trainers have delivered training to more than 1500 partcipants during such implementations.

The success of our training is monitored through targeted training evaluations and post-implementation system reviews. This allows us to refine our training programmes/methodologies to obtain the most effective results.

Tell us about your training requirements >>

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Communications

We provide communications services aimed at managing internal communications and enhancing the quality and creativity of your communications with internal customers. We also focus on ensuring that the process of developing and deploying your communications is as efficient as possible.

We specialise in the following communications services:

> Change Management

> Project Communications

> Corporate Image Development

> Presentations

> Publication Design

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System Implementation Support

We bring together all of our strengths to partner with clients and systems providers for systems implementation and rollout projects. Knowledge Transfer focuses on aligning your business processes and practices with system design as well as your organisation's unique cultural requirements.

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